Common Solutions & Support

Find solutions to any technical issues you may be experiencing, and find out what to do if your problem isn't covered here.

Getting Started
Hi, and welcome to Oasis! Getting started is easy. Here are some tips to help you get ready, get playing, and have fun! First you'll need to Create...
Fri, 27 Jul, 2018 at 12:29 PM
Help! I need Help!
Whether you have feedback, need help with a problem, or want to report a bug, we're here! Open a Support Ticket If you don't need an immed...
Thu, 2 Aug, 2018 at 12:19 PM
Stuck On Loading Screen
If you find yourself trapped in a loading screen please try clearing your cache. To clear your cache: Click the menu in your Curio/Oasis browser - the ...
Thu, 2 Aug, 2018 at 12:19 PM
Where's My Output Log?
Sometimes support staff may request your Output Log to help identify the cause of a problem you're experiencing. There are two ways to access your log....
Thu, 2 Aug, 2018 at 12:19 PM
Clean Reinstall (PC)
Technical Support staff may ask you to do a clean reinstall to troubleshoot a problem. Here's how to do it: 1. Uninstall Oasis Most PCs will ha...
Thu, 2 Aug, 2018 at 12:20 PM
Download & Install
So, you've Created an Account but you aren't in Oasis yet. What's holding you back? Don't be shy - download and install Oasis so you can...
Fri, 27 Jul, 2018 at 11:37 AM
Rules, Terms, & Legal
Terms of Service & Rules of Conduct Please make sure you are familiar with the Terms of Service and Rules of Conduct. Violations of either can result i...
Fri, 27 Jul, 2018 at 3:09 PM