Sometimes support staff may request your Output Log to help identify the cause of a problem you're experiencing. There are two ways to access your log.


From Oasis

  1. Click your settings menu in the top-right corner of the Oasis browser
  2. Click View Log


This will open the folder your log is saved in and highlight the output_log text file. You can now attach the log to a ticket for support staff to examine.




From File Explorer

  1. Navigate to Local Disk C:\Users\(your user file)\AppData\Local\Utherverse Digital Inc\Oasis\Application
    • Note: If you cannot see your AppData Folder then this means the folder is hidden. To show hidden files:
      • In Windows 10: Click the view tab at the top of file explorer, then check the box that says "Hidden Items" in the Show/Hide section
      • In Windows 7: In the control pane, navigate to the Appearance and Personalization section. Select Folder Options then choose the View tab. Under Advanced Settings select 'Show hidden files, folders and drives', and click OK
  2. The output_log text file can now be viewed or attached to a support ticket for support staff to examine.